Our standard refund terms

Services purchased from Code Panda Computers may be refunded only if canceled within 30 days of the date of the transaction.

Note: If a client's actions are found to violate applicable laws or Code Panda Computers’s Terms of Services, any payments made will not be refunded.

"Date of the transaction," for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by Code Panda Computers in accordance with the terms and conditions of the applicable service agreement (Terms of Use). You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable service.

Some services have different policies or requirements for a refund associated with them, including some services that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such services:

AVAILABLE FOR REFUND

All Hosting Plans

Optimized WordPress Hosting

Reseller Hosting

SiteLock (excluding Sitelock 911)

VPS Hosting

Website Backup

NOT AVAILABLE FOR REFUND

Redemption Fees

SSL Certificates

Domain Name Renewals

Domain Name Registrations

Domain Name Transfers (if the transfer is successful)

SEO Toolkit

SEO Marketing Panel

Google Workspace Email

VPS License

Website Cleanup

cPanel Licenses

All paid support services

Domain Name Transfers: Refundable only if both the following conditions are met: (i) the domain name transfer is unsuccessful.

Any products or services that were suspended, canceled, or terminated due to abusive usage of the products, services, or any other violation of the Terms and Conditions are not eligible for a refund.

The purpose of the refund is for customers to try and understand whether the services provided by Code Panda Computers suit their needs. In any way, Code Panda Computers will not tolerate abusive usage of refunds (i.e., refunding the same services multiple times and (or) repetitively purchasing and asking for a refund for services purchased in bulk, etc.). Code Panda Computers reserves the right to unilaterally decline the request for a refund if any of the signs related to the abuse of the refunds occurs.

VPS hosting plan: Refundable only if at the moment of initiation of the refund both the following conditions are met: (i) VPS hosting plan refund is initiated within 30 days from the date of the transaction of that specific VPS hosting plan and (ii) more than 180 days have passed from the moment of initiation of last refund for any other VPS hosting plan.

CHARGEBACKS

If at any time, we record a decline, chargeback, reversal, payment dispute, risk of payment fraud or other rejection of a charge of any payable fees on your account (“Chargeback”), this will be considered as a breach of your payment obligations and this may result in disabling the option to check out with a credit card for your account to limit the risk of payment fraud.

If you have any questions or concerns regarding a payment made, we encourage you to first contact our Customer Support team before filing a Chargeback or reversal of payment.

Cancellation Process

You may terminate a Service at any time by using the web-based cancellation form in the My Services section of your dashboard OR by submitting a ticket or an email to our billing department from an email address on record on your account with the specific rights and privileges to terminate your Services.

You must clearly state the following information:

the specific Service you intend to cancel;

your intention to cancel the Service immediately or at the end of your term; and

any other instructions required by our billing department.

In addition, your REQUEST MUST BE CONFIRMED BY OUR BILLING DEPARTMENT BEFORE YOUR SERVICES ARE ACTUALLY CANCELLED. We will review your request within 1-2 business days and send you an email to.